Order Processing & Shipments
· Partial Shipments: If an item in your order is temporarily unavailable, available products will be prioritized for immediate dispatch. Remaining items will ship once restocked.
· Shipping Costs: Shipping charges are non-refundable and determined by the combined weight of your order and destination.
· Delivery Timelines: Estimated delivery times vary by carrier, shipping method, location, and order size. Multi-item orders may arrive in separate shipments.
· Service Areas:
o Standard shipping is available to mainland U.S. and Canada.
o Expedited shipping ($60 fee) applies to remote U.S. regions (Alaska, Hawaii) and international destinations.
Taxes & Fees
· Customers are responsible for all applicable taxes (sales tax, VAT) and import fees (customs duties, excise taxes) based on their location.
· Additional shipping surcharges may apply for oversized orders or specific destinations.
Damaged Deliveries
Report damaged items within 5 calendar days of delivery via our customer support team for resolution.
Global Shipping
· Flat-Rate Option: Flat shipping fee applies to all orders. Orders with 2+ items qualify for free shipping.
· Delivery Estimates: 14–20 business days (varies by destination). Visit our Delivery Page for country-specific details.
· Order Tracking: A shipping confirmation email with tracking details will be sent within 2 business days of order placement.
Priority Shipping
For urgent deliveries requiring arrival within 7 days, a $70 expedited fee applies.
Processing & Dispatch
· Orders confirmed before 2 PM GMT (Mon–Fri) are processed same-day.
· Post-2 PM GMT orders ship the next business day.
· Delivery windows: 7–16 business days, dependent on service tier and destination.
Carriers & Responsibilities
All orders ship via USPS, Yun-Express, or equivalent trusted carriers. Buyers assume responsibility for customs/import fees.
Service Deliveries
For orders including services, delivery timelines align with terms agreed upon at purchase. Services are deemed fulfilled upon completion.
Contact Us
For shipment inquiries or support, reach out to our customer service team.