Can I Change the Shipping Address After Placing an Order?

To ensure prompt delivery, orders are processed immediately. You may modify your shipping address within 30 minutes of completing your purchase. After this window, changes are no longer possible for security reasons, especially for orders paid via credit card or electronic payment methods.

I Haven’t Received an Order Confirmation. Will My Order Still Arrive?

1. Verify Your Email Address: Ensure the email provided during checkout is correct. You can update it in your customer account and request a confirmation resend.

2. Check Spam/Junk Folders: Automated emails are sometimes filtered here.

3. Contact Support: If the issue persists, email [email protected] for assistance.

Can I Cancel or Modify My Order?

· 14-Day Return Policy: You may return unused, non-personalized items in original packaging within 14 days for a refund or exchange.

· Non-Refundable Items:

o Engraved or personalized products.

o Hygiene-sensitive items (phone cases, textiles, earrings, anklets, bracelets).

· Damaged Items: Returns are not accepted for items altered or lacking original packaging.

How Do I File a Warranty Claim?

· 1-Year Warranty: All jewelry includes free repairs for issues like damaged clasps, eyelets, or hanging mechanisms.

Process: Contact [email protected] with your order details and a description of the issue.